Courtyard Kokomo

My husband and I recently stayed at the Courtyard by Marriott Kokomo for 3 nights and, unfortunately, our experience was far from satisfactory. My stay was marred by a series of issues that highlighted significant gaps in the hotel's service. From the outset, there was an unpleasant smell in our room upon check-in on the first night. The hotel staff did respond promptly and sprayed the room with a freshener, but this was merely a temporary fix. Despite agreeing to forgo cleaning on the following day, we returned late on the second night to find the smell had worsened, particularly around the bed closest to the window. I had to use my personal perfume to mask the odor. On the morning of our departure, I requested the front desk clerk to have our room cleaned and left a note specifically asking for air freshener to be used around the affected area. To my dismay, upon returning around 11 pm that night, the room had not been cleaned at all. Francesca, a staff member who came to address the issue, was very apologetic. She acknowledged the smell, provided fresh towels, and removed the used towels and trash. Although she offered a complimentary breakfast as compensation, it was too little too late for us at that point. When checking out the following day at 11 am, I spoke with the front desk clerk who had handled our cleaning request. She admitted there might have been an error but could not offer a clear explanation. I requested that my receipt be emailed to me. However, when I followed up with a call at 5:25 pm, no receipt had been sent. Brian, the manager, eventually sent the receipt after initially claiming my email wasn't in the system, which seemed more like an attempt to cover up the associate's mistake. We stayed in 4 other Marriott properties in the last 13 days of our vacation and receipts are emailed to me within seconds after I checked out. The Courtyard Kokomo's handling of our stay was disappointing on several fronts: 1) The hotel should have offered to move us to a different room when the odor issue was first reported. 2) There needs to be a more reliable system to track and ensure that special requests, like room cleaning after a two-night stay, are fulfilled. 3) Staff who make errors in handling requests and administrative tasks should receive proper training to prevent similar issues in the future. I hope this review serves as a useful guide for future guests and prompts the Courtyard Kokomo to address these concerns. For anyone considering staying here, be sure to closely monitor your requests and address any issues promptly to avoid similar frustrations.

The room smelled horrendous. The A/C only slightly worked and not at all from the wall thermostat! The room wasn’t cleaned and the staff (manager) was extremely rude & unhelpful! I recommend this place to anyone. The worst Courtyard by Marriott I’ve ever been to in my life. Poor service, poor amenities, poor quality… I have nothing good to say about this place!

Disappointed in this property, not living up to Marriott flag nor as represented on *******. Property lobby under major construction, no amenities available and not disclosed at time of reservation. Pool, fitness and spa unavailable. No breakfast provided as described in property listing. Front desk staff was not courteous or professional. For the price I was charged I felt like I got robbed. I used to be a loyal Marriott customer and actually worked for a full service Marriott hotel years ago. I will be using another brand for my travels from now on, IOW, check in somewhere else

The rooms were nice but the lobby was under construction and it was a surprise when we got there. Usually Courtyards a re good place to stay. I guess there was no way of knowing since we made the booking online.

Great place to stop on our way out of town for Spring Break drive to the Panhandle. Comfy beds, clean and friendly. Starbucks station inside the hotel. Bonus. Would for sure stay here again without hesitation. Didn't have time to use pool so not sure how that is.

I read several reviews on here after my experience! Thank you for the validation after the gaslighting from hotel management!!! My room had bed bugs. When I told the front desk, they asked for me to bring one to them as proof. I already flushed them down the sink and woke up to several bites. I took photo evidence with picture and time locations but they still questioned my integrity. The room also had black mold. I left very stuffy and felt ill and discomfort from being itchy and general disgust. Unacceptable. The first floor has not been renovated and when I told them my room number, I could gauge by their facial expressions that they already had an idea of the problem which is just straight negligent. They said an exterminator will treat the room before they re-assign it but I had a feeling they would re-assign pretty quickly. Room 135.

Property should be closed and condemn. Construction, exposed wires above low ceiling in hallways, badly kept lobby furniture, mold and stains in room, room not cleaned. Staff was bla and unhelpful with room not being cleaned. Sad Not worth $150.00 per night

Business brought me to Kokomo, and I chose the Courtyard by Marriott. The facility is scheduled for refurbishment/remodeling/updating later this year. It's a three story facility, located near a main intersection in town. This provides convenience to many sights. I had a room with a king-size bed. The service provided at this location was commendable. Check-in was quick and flawless. The front desk team member responded to my request for extra pillows quickly. Breakfast was tasty, prepared to order, and fast. All and all, a good one night stay.

Stayed from 10/13/2023-10/16/2023. After returning home, awoke covered in 50+ BED BUG BITES. Contacted the hotel “leadership” and was told that I could have gotten bed bug bites from anywhere. I’ve been a nurse for over 28 years, and they also gave false medical information, stating that bites from bedbugs show up immediately (they don’t, and it can take 1-14 days for your body to react and the bites to surface). They refused to provide a refund and denied that their hotel has bedbugs. Beware.